Terms & Conditions – mohasiftrading.com

Welcome to Mohasif Trading Services (OPC) Private Limited. These Terms & Conditions govern your access to and use of our website, mohasiftrading.com, and the purchase of grocery products available through our website.

By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Us

The website is owned and operated by:

MOHASIF TRADING SERVICES (OPC) PRIVATE LIMITED

Business: Grocery Products

Address: No. 3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021, Karnataka, India

Phone: 9741425784
Email: mohasiftradingopcpvtltd@gmail.com
Website: mohasiftrading.com

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement under applicable Indian law.
The information provided by you while placing an order is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to any part of the website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, quantities, ingredients, and other information displayed on the website are accurate.

However:

Product images are provided for illustrative purposes and actual packaging may vary.
Product availability may change without prior notice.
There may be minor differences in colour, packaging, weight, or appearance from the images displayed on the website.
Product specifications, ingredients, nutritional information, and packaging are subject to change by manufacturers.
Customers are advised to check the product packaging and labels before consumption, particularly for ingredients and allergen information.

We reserve the right to correct errors or inaccuracies in product information at any time.

4. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice. Any applicable delivery charges, taxes, or other charges will be displayed during the checkout process where applicable.

If a pricing error occurs on the website, we reserve the right to cancel the affected order and refund any amount already paid for that order.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication methods. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, or cancel an order for reasons including, but not limited to:

Product being unavailable.
Incorrect or incomplete customer information.
Pricing or product information errors.
Delivery limitations.
Suspected fraudulent or unauthorized transactions.
Technical errors.
Any other reasonable operational or legal reason.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or an appropriate payment method.

6. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding a replacement, modification, or cancellation of that product.

If the unavailable product is cancelled, the amount paid for that product will be refunded where applicable.

7. Payment

We may offer one or more payment methods, including online payment, UPI, cards, net banking, wallets, or other payment options made available on the website.

Payments may be processed through third-party payment service providers. We do not store complete card or banking information on our servers unless specifically permitted and required by applicable law.

You agree to provide valid and accurate payment information and authorize the applicable payment provider to process your transaction.

8. Delivery

We aim to deliver orders to the address provided by the customer during checkout.

Delivery timelines displayed on the website are estimates and may be affected by factors such as:

Weather conditions.
Traffic and transportation delays.
Holidays or peak periods.
Unforeseen logistical issues.
Incorrect or incomplete delivery information.
Circumstances beyond our reasonable control.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the order where required.

9. Delivery Charges

Applicable delivery charges, if any, will be communicated or displayed during checkout before the order is completed.

Delivery charges may vary depending on factors such as location, order value, delivery method, or promotional offers.

10. Cancellation of Orders

Customers may request cancellation of an order by contacting us as soon as possible.

An order may not be cancellable once it has been processed, packed, dispatched, or handed over to the delivery partner.

If cancellation is accepted and payment has already been made, the eligible amount will be refunded according to our applicable refund policy.

11. Returns and Refunds

Because grocery products may include food and other consumable items, returns may be subject to product-specific conditions.

We may accept returns, replacements, or refunds in cases such as:

Wrong product delivered.
Damaged product received.
Product received in an unusable condition.
Product missing from the order.
Other legitimate issues determined by us.

Customers should contact us as soon as possible after receiving the order and provide relevant details, including photographs or videos where requested.

Products should generally remain unused, unopened, and in their original packaging where a return is required.

Certain products may not be eligible for return due to their nature, hygiene requirements, perishability, or applicable law.

Refunds, where approved, will generally be processed using the original payment method or another appropriate method.

For complete details, customers should refer to our Refund & Cancellation Policy available on the website.

12. Damaged or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact us promptly at:

Phone: 9741425784
Email: mohasiftradingopcpvtltd@gmail.com

We may request photographs, videos, order details, packaging information, or other evidence to assess the issue.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

13. Expiry and Food Safety

Customers should check the product packaging, expiry/best-before date, storage instructions, ingredients, and other relevant information before consuming any food product.

Products should be stored according to the manufacturer’s instructions.

We are not responsible for damage or deterioration caused by improper storage or handling after delivery.

14. Offers and Promotions

From time to time, we may provide discounts, promotional codes, special offers, or other promotional benefits.

Promotional offers may be subject to additional terms, eligibility requirements, validity periods, product restrictions, or minimum order values.

We reserve the right to modify, suspend, or withdraw promotional offers at any time, subject to applicable law.

Unless otherwise stated, promotional offers cannot be combined with other offers.

15. User Accounts

If an account is required to use certain features of the website, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

You must immediately inform us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being misused or these Terms & Conditions are being violated.

16. Website Use

You agree not to:

Use the website for any unlawful purpose.
Attempt to gain unauthorized access to our systems.
Introduce viruses, malware, or other harmful material.
Interfere with the operation or security of the website.
Copy, reproduce, modify, or distribute website content without permission.
Use automated systems to access or collect website information without authorization.
Provide false or misleading information.

17. Intellectual Property

All content appearing on the website, including but not limited to text, logos, graphics, photographs, product descriptions, designs, icons, and website layout, is owned by or licensed to Mohasif Trading Services (OPC) Private Limited, unless otherwise stated.

You may not reproduce, modify, distribute, publish, transmit, or commercially exploit our website content without our prior written permission.

18. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment processors, delivery partners, analytics providers, or external websites.

We are not responsible for the content, availability, security, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

19. Limitation of Liability

To the extent permitted by applicable law, Mohasif Trading Services (OPC) Private Limited shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Our liability, where legally applicable, shall be limited to the extent permitted under applicable law.

20. Force Majeure

We shall not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, pandemics, strikes, transportation disruptions, government restrictions, technical failures, or other unforeseen events.

21. Privacy

Your use of our website may involve the collection and processing of personal information required to process orders, provide delivery services, communicate with you, process payments, and improve our services.

Please refer to our Privacy Policy for information about how we collect, use, store, and protect personal information.

22. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any updated version will be posted on this page with the revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Bengaluru, Karnataka, India.