Privacy Policy – mohasiftrading.com

At Mohasif Trading Services (OPC) Private Limited, we respect your privacy and are committed to protecting the personal information you provide when using our website, mohasiftrading.com.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website or purchase products from us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

MOHASIF TRADING SERVICES (OPC) PRIVATE LIMITED

Business: Grocery Products

Address: No. 3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021, Karnataka, India

Phone: 9741425784
Email: mohasiftradingopcpvtltd@gmail.com
Website: mohasiftrading.com

For privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

A. Personal Information

When you create an account, place an order, contact us, or otherwise interact with our website, we may collect information such as:

Full name.
Mobile/telephone number.
Email address.
Billing address.
Shipping/delivery address.
PIN code.
Order and purchase details.
Communication or customer-service information.
Other information you voluntarily provide to us.

B. Payment Information

When you make a payment through our website, payment information may be processed by third-party payment service providers.

Depending on the payment method, the payment provider may collect information such as card, UPI, banking, or other transaction details.

We generally do not need to store complete payment card or banking credentials on our own systems.

Customers should review the privacy policy and terms of the relevant payment service provider for further information about how payment information is handled.

C. Device and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type.
Device type.
Operating system.
Approximate location information derived from technical data.
Website pages visited.
Date and time of visits.
Referring website or source.
Other technical or diagnostic information.

This information may be used to maintain website security, troubleshoot technical problems, understand website usage, and improve our services.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies to:

Keep the website functioning properly.
Remember preferences.
Maintain shopping cart or session information.
Understand how visitors use our website.
Improve website performance.
Provide relevant website features.
Detect and prevent fraudulent or unauthorized activity.

Some cookies may be provided by third-party service providers.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

4. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including:

Processing and fulfilling orders.
Delivering purchased products.
Processing payments and refunds.
Providing customer support.
Communicating about orders, deliveries, cancellations, and refunds.
Responding to enquiries and complaints.
Maintaining and improving our website.
Personalizing or improving your shopping experience.
Detecting and preventing fraud, misuse, and unauthorized activity.
Maintaining website and transaction security.
Managing customer accounts.
Complying with applicable laws and legal requirements.
Maintaining business, accounting, tax, and transaction records.
Sending promotional or marketing communications where permitted by applicable law and, where required, with your consent.

5. Order and Transaction Information

When you place an order, we may retain information relating to the transaction, including:

Products purchased.
Order value.
Order date and time.
Delivery address.
Payment status.
Order status.
Cancellation, return, or refund information.

This information may be retained for order fulfilment, customer service, accounting, tax, legal, fraud-prevention, and other legitimate business purposes.

6. How We Share Information

We do not sell your personal information as a commodity.

We may share necessary information with trusted third parties where reasonably required to operate our business and provide services to you.

These parties may include:

Delivery and Logistics Providers

We may share your name, phone number, delivery address, order details, and other necessary information with delivery partners to fulfil and deliver your order.

Payment Service Providers

Payment information may be shared with payment gateways, banks, financial institutions, or other payment service providers to process transactions and refunds.

Technology and Service Providers

We may use third-party providers for services such as website hosting, technical support, analytics, communications, security, cloud storage, or other business operations.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, government request, or legal process.

Business Transactions

If our business undergoes a merger, acquisition, restructuring, sale of assets, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

We aim to share only information that is reasonably necessary for the relevant purpose.

7. Third-Party Services

Our website may contain or use services provided by third parties, such as payment gateways, analytics services, delivery services, hosting providers, or communication platforms.

These third parties may process information in accordance with their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services that you use through our website.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

New products.
Offers and discounts.
Promotions.
Services.
Order-related updates.
Other relevant communications.

You may opt out of promotional communications by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential service communications relating to your orders, payments, deliveries, refunds, account, or other transactions.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing services and fulfilling orders.
Maintaining business and transaction records.
Complying with legal, accounting, tax, and regulatory obligations.
Resolving disputes.
Preventing fraud and misuse.
Enforcing agreements and protecting our legal rights.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

11. Your Responsibilities

You are responsible for ensuring that the personal information you provide to us is accurate and up to date.

If you provide personal information relating to another individual, you should ensure that you have the necessary authority or permission to provide that information where required by applicable law.

You should also take reasonable steps to protect your account credentials and notify us if you believe your account has been accessed without authorization.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, which may include:

Requesting access to certain personal information held by us.
Requesting correction of inaccurate or incomplete information.
Requesting deletion or erasure where legally applicable.
Withdrawing consent where processing is based on consent.
Opting out of certain marketing communications.
Raising a complaint regarding the processing of your personal information.

Requests will be handled in accordance with applicable laws and may be subject to reasonable verification requirements.

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

13. Children’s Privacy

Our website is intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.

14. Data Transfers

Some of our service providers may process or store information on servers located outside your state or country.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

15. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically.