Shipping Policy – mohasiftrading.com

At Mohasif Trading Services (OPC) Private Limited, we are committed to processing and delivering your grocery orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through mohasiftrading.com are processed, shipped, and delivered.

1. About Us

MOHASIF TRADING SERVICES (OPC) PRIVATE LIMITED

Business: Grocery Products

Address: No. 3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021, Karnataka, India

Phone: 9741425784
Email: mohasiftradingopcpvtltd@gmail.com
Website: mohasiftrading.com

2. Delivery Locations

We currently deliver to selected locations within India, subject to product availability and serviceability of the delivery address.

Delivery availability may vary depending on the customer’s PIN code, delivery partner coverage, product type, and other logistical considerations.

Before placing an order, customers should ensure that the delivery address and PIN code provided are accurate and serviceable.

3. Order Processing

Orders are generally processed after successful order placement and payment confirmation, where applicable.

We aim to process orders within 1–3 business days, unless a different processing time is specified on the product page or at checkout.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during:

Festivals and public holidays.
Promotional or sale periods.
High-demand periods.
Unforeseen operational circumstances.

4. Estimated Delivery Time

Once an order has been dispatched, the estimated delivery time may vary depending on the delivery location and logistics partner.

Generally, orders may be delivered within approximately 3–7 business days after dispatch.

The delivery timeline displayed during checkout, if available, will take precedence over the general estimate stated in this policy.

Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.

5. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may depend on factors such as:

Delivery location.
Order value.
Weight or size of the order.
Delivery method.
Promotional offers.

From time to time, we may offer free or discounted shipping subject to applicable promotional terms.

6. Order Tracking

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or another communication method after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the delivery partner.

Customers can contact us if they experience difficulty tracking their order.

7. Delivery Attempts

The delivery partner may make one or more attempts to deliver the order to the address provided by the customer.

Customers are responsible for:

Providing a complete and accurate delivery address.
Providing a valid phone number.
Being available to receive the order.
Responding to delivery-related calls or messages when necessary.

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, refuses the delivery, or cannot be contacted, additional delivery attempts may not always be possible.

8. Incorrect or Incomplete Address

Customers are responsible for ensuring that all delivery information is accurate before completing an order.

If an order has not yet been dispatched, customers may contact us promptly to request an address correction.

Once an order has been dispatched, we may not be able to change the delivery address.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

We make reasonable efforts to deliver orders within the estimated delivery period.

However, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather.
Traffic or transportation disruptions.
Natural disasters.
Public holidays.
Strikes or labour disruptions.
Government restrictions.
Delivery partner delays.
High order volumes.
Incorrect customer information.
Unforeseen logistical or technical problems.

In the event of a significant delay, we may attempt to contact the customer using the contact details provided with the order.

10. Damaged Packages or Products

Customers are encouraged to inspect their package and products upon delivery.

If an item arrives damaged, broken, leaking, spoiled, expired, or otherwise unusable, please contact us as soon as possible.

Please provide:

Order number.
Photographs of the damaged product.
Photographs of the outer packaging.
Description of the issue.
Any other information reasonably required by us.

For eligible cases, we may offer a replacement or refund in accordance with our Return & Refund Policy.

11. Wrong or Missing Products

If you receive a product that you did not order, or if an item is missing from your order, please contact us promptly.

After verifying the order details, we may arrange a replacement, delivery of the missing item, or refund, as appropriate.

Please refer to our Return & Refund Policy for further information.

12. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable before dispatch, we may contact you regarding:

A suitable replacement.
Modification of the order.
Cancellation of the affected product.
Refund of the amount paid for the unavailable product.

If the entire order is cancelled after payment has been received, the eligible amount will be refunded.

13. Grocery and Food Products

Because we sell grocery and food products, customers should check the product packaging, expiry/best-before date, ingredients, and storage instructions upon receiving their order.

Customers should store products according to the manufacturer’s instructions.

We are not responsible for deterioration caused by improper storage or handling after delivery.

14. Refused or Failed Delivery

If a customer refuses to accept an order or the order cannot be delivered due to circumstances attributable to the customer, the shipment may be returned to us or the delivery partner.

Any refund or re-delivery in such circumstances will be considered based on the circumstances of the order and applicable charges.

15. Multiple Shipments

Depending on product availability, warehouse location, order size, or logistics requirements, an order may occasionally be delivered in more than one shipment.

If an order is split into multiple shipments, customers may receive separate delivery notifications or tracking information.

16. Cash on Delivery

If Cash on Delivery (COD) is offered for a particular location or order, the applicable COD terms and order limits will be displayed during checkout.

We may restrict or discontinue COD availability for certain locations, products, order values, or customers.

17. Cancellation After Dispatch

Once an order has been packed or dispatched, cancellation may not be possible.

If a customer wishes to cancel an order, they should contact us as soon as possible after placing the order.

Any approved cancellation or refund will be handled in accordance with our Return & Refund Policy.

18. Delivery Confirmation

Delivery may be confirmed through methods used by our delivery partners, including delivery confirmation, OTP verification, signature, photograph, electronic confirmation, or other reasonable methods.

Once an order is confirmed as delivered to the provided delivery address, any subsequent claim will be reviewed based on the circumstances and available delivery information.