Refund and Returns Policy – mohasiftrading.com

At Mohasif Trading Services (OPC) Private Limited, we aim to provide our customers with good-quality grocery products and ensure that every order is packed and delivered carefully.

This Return & Refund Policy explains when products purchased through mohasiftrading.com may be returned, replaced, or refunded.

1. About Us

MOHASIF TRADING SERVICES (OPC) PRIVATE LIMITED

Business: Grocery Products

Address: No. 3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021, Karnataka, India

Phone: 9741425784
Email: mohasiftradingopcpvtltd@gmail.com
Website: mohasiftrading.com

2. General Return Policy

As we sell grocery and food products, returns are generally not accepted for products that have been opened, used, consumed, or otherwise handled after delivery, except where required under applicable law.

However, we may provide a replacement or refund where a product is:

Damaged during delivery.
Incorrectly delivered.
Missing from the order.
Expired at the time of delivery.
Defective or unusable upon delivery.
Significantly different from the product ordered.

Any return, replacement, or refund request will be reviewed on a case-by-case basis.

3. Products Eligible for Return or Replacement

A product may be eligible for return or replacement if:

The wrong product was delivered.
The product arrived damaged or broken.
The product was received in an unusable condition.
The product was expired at the time of delivery.
The product received is materially different from what was ordered.
A product paid for was missing from the delivered order.
Another legitimate issue is identified and approved by our customer service team.

Where appropriate, we may offer:

A replacement of the affected product;
A refund for the affected product; or
Another reasonable resolution.

4. Time Limit for Reporting an Issue

Customers should contact us as soon as possible after receiving their order if there is an issue with any product.

For damaged, incorrect, missing, or expired products, we recommend reporting the issue within 48 hours of delivery so that we can investigate and resolve it promptly.

Requests made after this period may be considered at our discretion, subject to the nature of the issue and applicable law.

5. Proof of Damage or Product Issue

To help us process your request, we may ask you to provide:

Order number.
Name and contact details used for the order.
Photographs of the product.
Photographs of the outer packaging and shipping package.
Video evidence where appropriate.
Description of the issue.
Any other information reasonably required to verify the claim.

Customers should retain the original product and packaging until the issue has been resolved.

6. Non-Returnable Products

Due to the nature of grocery and food products, the following are generally not eligible for return or refund merely because the customer has changed their mind:

Products that have been opened.
Products that have been partially or fully consumed.
Products damaged due to improper handling or storage after delivery.
Products where the packaging has been intentionally or accidentally damaged by the customer.
Products purchased incorrectly by the customer.
Products where the customer no longer wants the item.
Products for which the customer has not followed the storage instructions.

This does not affect any rights or remedies available to customers under applicable law.

7. Incorrect Product Delivered

If you receive a product different from the one you ordered, please contact us promptly.

After verification, we may arrange for the incorrect product to be returned and provide a replacement or refund, as appropriate.

The incorrect product should generally remain unopened and in its original condition.

8. Damaged Products

If a product arrives damaged, leaking, broken, crushed, or otherwise unusable, please contact us as soon as possible.

Please provide photographs of:

The damaged product.
The product packaging.
The outer delivery package, including any visible damage.

After reviewing the claim, we may provide a replacement or refund for the affected product.

9. Expired Products

If you receive a product that is expired at the time of delivery, please contact us promptly.

We may request photographs showing the product, packaging, batch information, and expiry/best-before information.

After verification, we may offer a replacement or refund, as applicable.

10. Missing Products

If one or more products are missing from your order, please contact us promptly with your order details.

After verifying the order and delivery information, we may arrange delivery of the missing product or provide a refund for the missing item, as appropriate.

11. Refund Eligibility

A refund may be issued when:

An eligible product cannot be replaced.
An incorrect product was delivered and a replacement is not available.
A damaged or defective product is verified and cannot be replaced.
An eligible product was not delivered.
An order or product is cancelled by us after payment has been received.
A refund is otherwise required or approved under applicable law.

Refunds will generally apply only to the affected product or the amount actually paid for the eligible item, unless the circumstances justify a different resolution.

12. Refund Processing

Once your refund has been approved, we will initiate the refund using the original payment method where reasonably possible.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

We do not control the processing time of third-party financial institutions.

13. Cancellation and Refunds

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been packed, dispatched, or handed over to a delivery partner, cancellation may not be possible.

If we approve a cancellation after payment has been made, the eligible amount will be refunded through the original payment method or another appropriate method.

14. Failed or Undelivered Orders

If an order cannot be delivered because of circumstances attributable to the customer, such as:

Incorrect or incomplete address;
Incorrect contact information;
Customer being unavailable to receive the order;
Refusal to accept the order; or
Failure to respond to delivery attempts,

the order may be returned to us or the delivery partner.

Any refund in such circumstances will be considered based on the circumstances of the order and applicable delivery or cancellation charges.

15. Refunds for Promotional Orders

If an eligible product purchased using a discount, promotional code, coupon, or special offer is refunded, the refund will generally be based on the actual amount paid for the affected product after applicable discounts.

Promotional benefits may not be reinstated unless specifically stated in the applicable offer terms.

16. Return Shipping

Where we determine that a product needs to be returned because of an error attributable to us, such as an incorrect or damaged product, we may arrange or bear the applicable return logistics.

Where a return is requested for a reason that is not attributable to us, the return may not be accepted, particularly for food and grocery products.

17. Refunds for Orders Cancelled by Us

We reserve the right to cancel an order in circumstances including:

Product unavailability.
Incorrect pricing or product information.
Delivery limitations.
Suspected fraudulent activity.
Technical or system errors.
Other legitimate operational or legal reasons.

If payment has already been received for an order cancelled by us, the eligible amount will be refunded.

18. How to Request a Return or Refund

To request a return, replacement, or refund, contact us using the details below:

Phone: 9741425784
Email: mohasiftradingopcpvtltd@gmail.com

Please include:

Your name.
Order number.
Product name.
Date of delivery.
Description of the issue.
Photographs or other supporting evidence, where applicable.

Our team will review the request and communicate the next steps.

19. Inspection and Verification

We reserve the right to verify a return, replacement, or refund request before approving it.

We may reject a request where:

The issue cannot be verified.
The product was damaged after delivery due to customer handling.
The product was opened, consumed, or altered without a valid reason.
The claim appears fraudulent or abusive.
The request does not meet the applicable eligibility requirements.

This does not limit any rights available to customers under applicable law.

20. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that consumers may have under applicable laws and regulations.

Where applicable law provides a customer with a right to a refund, replacement, return, or other remedy, such rights will continue to apply.